La comunicación como elemento fundamental en la literatura especializada en experiencia de paciente (1989-2013)

Autores/as

  • Guillem Marca-Francès Universitat de Vic - Universitat Central de Catalunya
  • Marc Compte-Pujol Universitat de Vic - Universitat Central de Catalunya
  • Jesica Ana Menéndez-Signorini Universitat de Vic - Universitat Central de Catalunya
  • Joan Frigola-Reig Universitat de Vic - Universitat Central de Catalunya

DOI:

https://doi.org/10.35669/rcys.2021.11.e269

Palabras clave:

Comunicación de la salud, experiencia de paciente, interacciones, resultados clínicos

Resumen

A nivel conceptual, la “experiencia de paciente” comparte varios elementos definitorios con el concepto de comunicación, como la interacción, las relaciones, la información, la reputación o el engagement. En este sentido, el objetivo de nuestro estudio es la identificación de la frecuencia absoluta de la aparición del concepto comunicación y su entorno semántico en 40 artículos representativos del ámbito de la experiencia del paciente previos a la definición de consenso facilitada por The Beryl Institute (2014), así como la asociación del concepto comunicación con resultados clínicos, estableciendo como referencia para la muestra de artículos el trabajo de Doyle, Lennox y Bell (2013). Mediante análisis de contenido, observamos la presencia generalizada de la comunicación de forma directa o indirecta. Concretamente, el término “comunicación” aparece en 29 casos, el término “información” en 25, “relación” en 21 e “interacción” en 21. También se concluye que la comunicación es necesaria para utilizar cualquiera de las herramientas de medición de la experiencia de paciente y que la mayoría de intervenciones en las que interviene la comunicación tiene asociaciones positivas con los resultados clínicos.

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Biografía del autor/a

Guillem Marca-Francès, Universitat de Vic - Universitat Central de Catalunya

Profesor del Departamento de Comunicación, Facultad de Empresa y Comunicación, Universitat de Vic-Universitat Central de Catalunya (UVic-UCC). Miembro del grupo de investigación Learning, Media & Social Interactions (2017SGR379). Especializado en comunicación de la salud y en relaciones públicas.

Marc Compte-Pujol, Universitat de Vic - Universitat Central de Catalunya

Profesor del Departamento de Comunicación, Facultad de Empresa y Comunicación, Universitat de Vic-Universitat Central de Catalunya (UVic-UCC). Miembro del grupo de investigación Learning, Media & Social Interactions (2017SGR379). Especializado en comunicación de la salud y en relaciones públicas.

Jesica Ana Menéndez-Signorini, Universitat de Vic - Universitat Central de Catalunya

Profesora del Departamento de Comunicación, Facultad de Empresa y Comunicación, Universitat de Vic-Universitat Central de Catalunya (UVic-UCC). Miembro del grupo de investigación Learning, Media & Social Interactions (2017SGR379). Especializada en comunicación de la salud y en RSC.

Joan Frigola-Reig, Universitat de Vic - Universitat Central de Catalunya

Profesor del Departamento de Comunicación, Facultad de Empresa y Comunicación, Universitat de Vic-Universitat Central de Catalunya (UVic-UCC). Miembro del grupo de investigación Learning, Media & Social Interactions (2017SGR379). Especializado en comunicación de la salud y formatos audiovisuales.

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Publicado

2021-04-28

Cómo citar

Marca-Francès, Guillem, Marc Compte-Pujol, Jesica Ana Menéndez-Signorini, y Joan Frigola-Reig. 2021. «La comunicación Como Elemento Fundamental En La Literatura Especializada En Experiencia De Paciente (1989-2013)». Revista De Comunicación Y Salud 11 (abril):103-23. https://doi.org/10.35669/rcys.2021.11.e269.

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Medicina digital: nuevos códigos de comunicación