La comunicación como elemento fundamental en la literatura especializada en experiencia de paciente (1989-2013)

Revista de Comunicación y Salud

e ISSN 2173 1675 · Publicada por la Cátedra de Comunicación y Salud Universidad Complutense de Madrid


Palabras clave

Comunicación de la salud
experiencia de paciente
resultados clínicos Clinical results
health communication
patient experience

Cómo citar

Marca-Francès, G., Compte-Pujol, M., Menéndez-Signorini, J. A., & Frigola-Reig, J. (2021). La comunicación como elemento fundamental en la literatura especializada en experiencia de paciente (1989-2013). Revista De Comunicación Y Salud, 11, 103-123.


A nivel conceptual, la “experiencia de paciente” comparte varios elementos definitorios con el concepto de comunicación, como la interacción, las relaciones, la información, la reputación o el engagement. En este sentido, el objetivo de nuestro estudio es la identificación de la frecuencia absoluta de la aparición del concepto comunicación y su entorno semántico en 40 artículos representativos del ámbito de la experiencia del paciente previos a la definición de consenso facilitada por The Beryl Institute (2014), así como la asociación del concepto comunicación con resultados clínicos, estableciendo como referencia para la muestra de artículos el trabajo de Doyle, Lennox y Bell (2013). Mediante análisis de contenido, observamos la presencia generalizada de la comunicación de forma directa o indirecta. Concretamente, el término “comunicación” aparece en 29 casos, el término “información” en 25, “relación” en 21 e “interacción” en 21. También se concluye que la comunicación es necesaria para utilizar cualquiera de las herramientas de medición de la experiencia de paciente y que la mayoría de intervenciones en las que interviene la comunicación tiene asociaciones positivas con los resultados clínicos.


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