Estrategias innovadoras para fortalecer la comunicación en salud y seguridad del paciente

Dylan Ramírez Ochante; Frank Erick Vilchez Valenzuela; Ricardo Abel Miranda Ángeles; José Manuel Vela Ruiz; María del Socorro Alatrista Gutierrez

doi:10.35669/rcys.2026.16.e388

Authors

Dylan Ramírez Ochante Ricardo Palma University https://orcid.org/0000-0001-6731-9241
Frank Erick Vilchez Valenzuela Ricardo Palma University https://orcid.org/0000-0001-6085-0152
Ricardo Abel Miranda Ángeles Ricardo Palma University https://orcid.org/0009-0004-8120-5960
José Manuel Vela Ruiz Ricardo Palma University https://orcid.org/0000-0003-1811-4682
María del Socorro Alatrista Gutierrez Ricardo Palma University https://orcid.org/0000-0002-6312-4030

DOI:

https://doi.org/10.35669/rcys.2026.16.e388

Keywords:

Communication, Health Communication, patient safety, strategies

Abstract

Introduction: Patient safety is a framework of organized activities that creates cultures, processes, procedures, behaviors, technologies, and environments in healthcare that consistently and sustainably reduce risks. It is also a critical priority in health systems worldwide, due to the millions of adverse events that occur annually in hospitals in low- and middle-income countries. This review analyzes innovative communication strategies employed by healthcare teams to strengthen patient safety that could be applied to Peruvian medical teams. Methodology: An systematic review was conducted using articles in English and Spanish published from 2020 to 2025, sourced from Scopus, ScienceDirect, PubMed, Scielo, and Google Scholar. Results: We reviewed 14 studies between 2020 and 2025 that evaluated the impact of communication strategies on patient safety. The most effective interventions included the TeamSTEPPS® and SBAR programs, which significantly improved structured communication, teamwork, and adverse event reporting. Likewise, institutional training and the use of visual educational tools showed a positive effect on the perception of safety among patients and health professionals. Conclusions: Strategies such as TeamSTEPPS™, SBAR, and adapted communication tools (whiteboards, pictograms) significantly improve performance, safety culture, and patient perception, reducing clinical errors. Among the most effective interventions are non-punitive communication, surgical checklists, and extensive training.

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Author Biographies

Dylan Ramírez Ochante, Ricardo Palma University

Student of Human Medicine at Ricardo Palma University

Frank Erick Vilchez Valenzuela, Ricardo Palma University

Student of Human Medicine at Ricardo Palma University

Ricardo Abel Miranda Ángeles, Ricardo Palma University

Student of Human Medicine at Ricardo Palma University

José Manuel Vela Ruiz, Ricardo Palma University

Medical Surgeon from Ricardo Palma University. He holds a PhD in Clinical Research and Translational Medicine from Antenor Orrego Private University, Trujillo. He holds a degree in Medical Oncology from San Martín de Porres University, Lima. He holds an international diploma in Research Principles from Harvard University, USA. He also holds an international diploma in Lifestyle Medicine (prevention and management of non-communicable diseases). He is a research associate at the Institute for Research in Biomedical Sciences, URP, Peru (INCIB-URP).

María del Socorro Alatrista Gutierrez, Ricardo Palma University

Former dean of the Faculty of Human Medicine at Ricardo Palma University (URP) in Lima, Peru. Senior editor of the Journal of the Faculty of Human Medicine at URP. Associate member of the National Academy of Medicine and postgraduate professor at the FMH-USMP.

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